Manningham City Council has developed this website to be as accessible to as many people as possible and compliant with the W3C Web Content Accessibility Guidelines.

Please use the Contact feedback form if you have any accessibility problems and we will attempt to immediately rectify the problem.

Browsers

We endeavour to build our digital channels to work on the latest stable versions of browsers such as Chrome, Firefox, Safari and Internet Explorer.

Plugins, ad blockers and individual operating systems can affect the performance of our pages and how content is displayed.

Text and browser resizing advice

The text on a website can be resized in a number of ways, including through your web browser settings. You can usually choose between resizing the entire web site or resizing the text only.

Internet Explorer (5.0 +) 

Please note that at present, this site only supports the zoom method of resizing text in Internet Explorer.

To resize the entire site (zoom method):

Keyboard shortcuts: Press Ctrl and + (plus key) to increase; Ctrl and - (hyphen or minus key) to decrease and Ctrl and 0 to return to normal size.

To resize text only:

Select View from the menu bar.
Select Text Size from the View dropdown submenu.
Choose your text size from the list (the size you are currently using will be marked).

Mozilla Firefox

Firefox allows resizing of the entire site or text only.

Select View on the menu bar.
Select Zoom from the View dropdown submenu.
Choose Zoom In, Zoom Out or Zoom Text Only from the list.

Keyboard shortcuts: Press Ctrl and + (plus key) to increase; Ctrl and - (hyphen or minus key) to decrease and Ctrl and 0 to return to normal size.

Mozilla/Netscape Navigator 6.0 or higher

Select View on the menu bar.
Select Text Zoom from the View dropdown submenu.
Choose your size from the list (the size you are currently using will be marked).

Keyboard shortcuts: Press Ctrl and + (plus key) to increase; Ctrl and - (hyphen or minus key) to decrease.

Opera 7.0 or higher

Opera does not offer a resize text only feature.

Select View on the menu bar.
Select Zoom from the View dropdown submenu.
Choose your size from the list (the size you are currently using will be marked).

Keyboard shortcuts: Using the number pad, use + to increase, - to decrease and * to snap back to normal.)

Safari

Safari offers methods to resize the whole site or the text only.

Click View on the menu bar.
Choose Zoom In or Zoom Out or Zoom Text Only.

Keyboard shortcuts: Press Command/Apple and + (plus key) to increase; Command/Apple and - (hyphen or minus key) to decrease and Command/Apple and 0 to return to original size.

Google Chrome

Google Chrome does not offer a resize text only feature.

Select View on the menu bar.
Select Zoom In or Zoom Out from the View dropdown submenu.

Keyboard shortcuts: Press Ctrl and + (plus key) to increase; Ctrl and - (hyphen or minus key) to decrease and Ctrl and 0 to return to normal size.

Manningham Council uses social media to engage and keep the community up to date with the latest news and upcoming events in Manningham. We welcome and encourage your feedback and look forward to your comments, stories and experiences.

Monitoring

Content posted on Manningham City Council’s social media accounts are monitored during business hours of 8.00 am to 5.00 pm, Monday to Friday (excluding public holidays). We aim to respond to general posts within 24 hours and within two days for more complex issues. If posts relate to personal or complex issues, we will request to continue communicating offline with the person making the post. If you have an urgent enquiry, please call Council on 9840 9333.

Moderation and Etiquette

To ensure that Manningham Council’s social media accounts are useful and engaging tools for residents, please respect these guidelines:

Posts which ignore these guidelines will be removed and continual breaches will be reported. Please note that the comments expressed by the public on this site do not reflect the opinions and position of Manningham Council or its staff and Councillors. If you are unhappy about anything which you see anywhere on our site, contact us.

Local Government Act 2020

Local Government in Victoria is administered under the Local Government Act 2020, which provides a framework for the establishment and operation of councils.

The Act is the main legislative instrument for Victoria's seventy-nine councils.

Part 1A of the Local Government Act contains the Local Government Charter, which describes the purpose, objectives and functions of council.

In addition to these matters, the Local Government Act also includes provisions for:

• entitlements for residents and ratepayers to vote in council elections
• the conduct of local council elections, nominations and vote counting
• independent Electoral Representation Reviews by an electoral commission
• council governance requirements, including codes of conduct and disclosure of conflicts of interest
• council decision making, including records of meetings, confidentiality and limits on decisions during election periods
• levying and payment of council rates and charges
• preparation of Council Plans, budgets and annual reports
• council's powers to make and enforce local laws.

Community Local Law

Manningham’s Community Local Law 2023 is a local law made under Part 3 of the Local Government Act 2020 and section 42 of the Domestic Animals Act 1994.

This Local Law is made in recognition of Manningham’s Generation 2030 Community Plan and the Council Plan, which, as Council’s overarching strategic documents, provide a long-term shared vision for Manningham and the community by guiding the development of policy and strategies.

Freedom of Information

Find out what information you can request and how in accordance with the Freedom of Information Act 1982 (FOI Act).

Request now

Information Privacy

Manningham City Council and its service providers value the privacy of every individual's personal information.

Council is committed to protecting the information it collects and uses by compliance with its obligations under the Privacy and Data Protection Act 2014. To review Council’s privacy statement and policies, please visit Manningham Council's Privacy Policy.

Human Rights Charter

The Victorian Charter of Human Rights and Responsibilities Act 2006 is a law that protects the human rights of all people in Victoria.

The Charter requires all public authorities and their employees to act compatibly with human rights in the delivery of services and when making decisions.

Manningham City Council recognises and respects that everyone has the same human rights entitlement to allow them to participate in, and contribute to, society and our community. We recognise that all persons have equal rights in the provision of, and access to, Council services and facilities. We also recognise that, at times, such rights may be limited, insofar as to strike a balance between individual rights and the protection of public interest.

The Charter complements other laws such the Equal Opportunity legislation and protects rights such as freedom of speech, freedom from forced work and freedom from degrading treatment which previously had no legal protection. The Charter sets out a list of twenty rights that assist all people to live with freedom, respect, equality and dignity.

For more information:

• Visit the Department of Justice website
• Visit the Human Rights Commission website

Fraud and Corruption Control

Council is the custodian of significant public funds and assets therefore it is important that the community has assurance that these are adequately protected. 

In December 2022, Council approved the Manningham Council Fraud and Corruption Policy.

The Policy sets out specific guidelines and responsibilities regarding appropriate actions that must be followed for the investigation of fraud and corruption and other similar irregularities.

The Policy should be read together with the Manningham Risk Management Strategy and relevant legislation.

Public Interest Disclosures Procedures

The Public Interest Disclosures Act 2012 (the Act) facilitates the making of public interest disclosures about improper conduct within the public sector without fear of reprisal. The Act aims to ensure openness and accountability by encouraging people to make disclosures and protecting them when they do.

Manningham is committed to the aims and objectives of the Act and encourages the making of disclosures about improper conduct. Council will not tolerate improper conduct by the organisation, its workers or Councillors nor the taking of reprisals against anyone who discloses such conduct.

What is a public interest disclosure?

Public Interest Disclosures (PID) are reports about:

• Improper conduct of public bodies or public officers (such as corrupt conduct).
• Detrimental action that a public body or public officer has taken against a person in reprisal for them (or another person) having made a PID or cooperating with the investigation of a PID.

A person making a disclosure must believe, on reasonable grounds, that the Council, worker or Councillor has engaged in, or proposes to engage in, improper conduct.

How do I make a public interest disclosure?

A PID may only be made by a natural person or a group of people making a joint disclosure. A PID cannot be made by a company or organisation.
We can only address disclosures that relate to Manningham City Council and its workers. A person making a disclosure can do so by contacting Council or the Independent Broad-based Anti-Corruption Commission (IBAC).

Council recommends that a written disclosure is sealed in an envelope and clearly marked:

• “Private and Confidential – Attention Mr Andrew McMaster, Chief Legal and Governance Officer”.
• Or by email to Andrew McMaster: andrew.mcmaster@manningham.vic.gov.au.

If your disclosure is about a Councillor, your disclosure must be made to the IBAC or the Victorian Ombudsman.

How will Manningham protect me if I make a disclosure?

Manningham will take all reasonable steps to protect a person who makes a public interest disclosure. All correspondence, phone calls and emails from a discloser will be referred to the Public Interest Disclosure Coordinator.

The Public Interest Disclosure Coordinator will take all necessary steps to ensure that the identity of the discloser and the person who is the subject of the disclosure are kept confidential. Where appropriate welfare support will also be provided.

Who can I contact if I am thinking about making a public interest disclosure?

Anyone considering making a disclosure is encouraged to read Manningham’s Public Interest Disclosure Procedures on this page. The procedures will guide you through the process and help you understand how to make a disclosure and activate the protections available under the Act.

Disclosures to Manningham Council

Disclosures to Manningham should be made confidentially to the Public Interest Disclosure Coordinator or to one of the Public Interest Disclosure Officers listed below:

• Andrew McMaster, Public Interest Disclosure Coordinator, telephone 9840 9360
• Kerryn Paterson, Director Experience and Capability, telephone 9840 9201
• Carrie Bruce, Senior Governance Lead, telephone 9840 9210
• Vicki Miller, Risk and Assurance Lead, telephone 9840 9204

Disclosures to the IBAC

Disclosures can also be made directly to the IBAC.

• Address: Level 1, North Tower, 459 Collins Street, Melbourne 3001
• Telephone: 1300 735 135
• Online: You can also submit an online complaint at the IBAC website

Disclosures about Councillors

Disclosures about Councillors must be made directly to the Victorian Ombudsman

• Address: Level 2, 570 Bourke Street, Melbourne 3000
• Telephone: 9613 6222 or toll free to 1800 806 314
• Online: You can also submit an online complaint at the Victorian Ombudsman website

Alternatives to making a public interest disclosure

The Public Interest Disclosures Procedures are designed to complement normal methods of submitting a complaint to Council and existing communication channels between workers and line managers. If your complaint does not meet the threshold of a public interest disclosure, it will be referred through to the appropriate person for action.

Need more information?

You can find more information about public interest disclosures in the Guidelines for handling public interest disclosures on the IBAC website.

Manningham’s Public Interest Disclosures Procedures have been prepared in accordance with these guidelines and advice from the IBAC.

Please contact the Council’s Protected Disclosure Coordinator on 9840 9360 for further information or a confidential discussion. Advice can also be received from IBAC on a confidential basis.

Documents Available for Public Inspection

Council has made available for public inspection the following documents. The documents can also be viewed at the Council Offices 699 Doncaster Road, Doncaster.

Overseas and Interstate Travel Register

Details of overseas or interstate travel (other than interstate travel by land for less than 3 days) undertaken in an official capacity by any Councillor or member of Council staff in the previous 12 months, including:

• the name of the Councillor or member of Council staff; and
• the dates on which the travel began and ended; and
• the destination of the travel; and
• the purpose of the travel; and
• the total cost to the Council of the travel, including accommodation cost

The Agendas and Minutes of all Ordinary and Special Meetings of Council

Agenda and Minutes of Ordinary and Special meetings of Council held in the previous 12 months are available for inspection online.

You can view and/or download a copy of a Council agenda or minutes.

Council Lease Register

A document containing details of all leases involving land which were entered into by the Council as lessor, including the lessee and the terms and the value of the lease.

Register of Authorisations

A register maintained under section 224(1A) of the Local Government Act 1989 of authorised officers appointed under that section.

List of Grants and Donations

A list of donations and grants made by the Council in the previous 12 months, including the names of persons who, or bodies which, have received a donation or grant and the amount of each donation or grant.

The list of Grants and Donations is available for inspection at the Council officers, please Governance team to arrange a suitable time.

Personal Interests Returns

The Local Government Act 2020 (Act) and the Local Government (Governance and Integrity) Regulations 2020 (the regulations) require that a summary of information submitted in Personal Interests Returns be made available to the public. The Chief Executive Officer must prepare a summary of the personal interests disclosed in the last personal interests return lodged. This summary must be made available on Council’s website and available for inspection at Council’s office. The following provides the categories under which all details must be disclosed on a Personal Interests Return form as required under section 8 of the Regulations. 

To find out further information in regards to any of these documents please contact our Governance Team on 9840 9333 or via email manningham@manningham.vic.gov.au.

Privacy Statement

Manningham City Council is fully committed to protecting any personal and health information you provide to us as per our obligations under the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

We will only collect personal information that is necessary to perform Council functions. We will only use personal information provided for the purposes for which it was collected.

We will ensure that your personal information will not be disclosed to other authorities or businesses except if required by law or other regulation.

We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

We will remove personal information where it is no longer required (except where information is required to be retained in compliance with the Public Records Act 1973 and associated standards and authorities issued by Public Records Office Victoria). We will take reasonable steps to ensure that personal information is accurate, complete and up to date whenever Council collects, discloses or uses it.

Council has an Information Privacy and Security Policy, based on the ten information privacy principles outlined in schedule 1 of the Privacy and Data Protection Act 2014.

This and the Health Records Policy, provide clear guidelines as to how council manages your personal information.

Links

This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.

Anonymous access to our site

You can access the Manningham City Council home page and browse our web site anonymously, without disclosing your personal information.

Access and correction

Requests for access to documents containing personal information and held by the Manningham City Council are handled under the Freedom of Information Act 1982. All requests must be in writing, and should be addressed to the:

Freedom of Information Officer
Manningham City Council
PO Box 1
Doncaster, Victoria 3108

Complaints

Individuals who feel aggrieved by Council’s handling of their personal information are encouraged to contact Council’s Information Privacy Officer.

All complaints must be in writing and addressed to:

Information Privacy Officer
Manningham City Council
PO Box 1
Doncaster, Victoria 3108

Resolution of the complaint, in the form of a written response, will be made within 45 days of lodgment of the complaint.

Collection and use of site visit data

Cookies are used on our site, but they do not collect any personal information. For the most part they are sessional and just contain system-generated values to identify the user's session for statistical and system administration purposes only.

This site’s web-server automatically collects the following non-personal information (i.e. google analytics) for statistical and system administration purposes only:

• the day and time you visited the site
• the pages you visited on our site
• the address of the last page you visited
• the operating system you are using
• rough geographic location (down to the city)
• language (eg American English)
• internet service provider (eg Telstra)
• the type of browser and version you are using.

To the extent that this data could make you identifiable, Manningham City Council will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.

Security of your personal data

This web site uses secure transmission facilities when appropriate (e.g. financial transactions). You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to Manningham City Council over the Internet, you might prefer to contact us by telephone or mail.

Manningham City Council is committed to full compliance with its obligations under the Victorian Privacy and Data Protection Act 2014 and the Health Records Act 2001 (Vic). Manningham City Council website is hosted in a data centre located in Sydney, New South Wales which is external to Council’s computer systems. Any information you submit to council through our website is subject to not only Victorian legislation governing Privacy, but also the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW).
 

Security Cameras

Closed-circuit television (CCTV) systems are located in and surrounding Council facilities. Manningham Council does not own or operate standalone CCTV systems in public open spaces.

CCTV systems are primarily for the protection of assets, risk management and public or staff safety. They form part of a suite of crime prevention strategies used to address specific local issues.

We are responsible for providing, installing and maintain the CCTV systems.

Privacy and Data Protection

CCTV footage collected will be treated in full compliance with the Privacy & Data Protection Act 2014.

Access to CCTV systems and data is restricted. Recorded data will be recorded over unless extracted and stored in an authorise alternate location. The length of time recorded data will be stored for will depend on the use of a camera or group of cameras. Typically recorded data will be stored for approximately 30 days.

Accessing CCTV footage

Manningham Council does not generally publish or disclose the footage obtained through the use of CCTV systems without the consent of the individuals shown in the footage.

Requests to view CCTV footage must be made under the Freedom of Information Act 1982. For more information visit Request Freedom of Information.

We cannot provide footage for traffic offences, unless made via a law enforcement agency.

Requesting a CCTV System

Visible CCTV cameras may enhance the perception of safety within the community. CCTV systems may form part of a suite of crime prevention strategies used to address specific local issues. They should only be applied where other Crime Prevention Through Environmental Design (CPTED) principles have been considered or implemented.

To initiate the planning process for the implementation or modification of a CCTV system, a written request is to be made outlining the issue(s) trying to be addressed.

Written requests can be sent to manningham@manningham@vic.gov.au or PO Box 1, Doncaster Victoria 3108.

Body Worn Cameras

We’ve introduced Body Worn Cameras (BWCs) for our Local Laws, Planning Compliance and Environmental Health Officers. 

The BWCs will be clearly visible and attached to the officers’ uniforms during their duties. They aim to promote public reassurance, modify behaviour, prevent harm and deter people from committing offences. This is an additional tool to help improve officer safety, community trust, accountability and transparency. 

BWC recordings can also support professional development through training and review, as well as assist with investigations involving allegations made against Council officers. 

When BWCs will be used

BWCs will be activated during interactions where officers are performing their normal duties. The cameras are used in situations that require professional judgement to ensure safety and transparency.

How to know when a camera is recording

The BWCs are in pre-record mode but will only record when necessary. A clear light indicator on the camera will signal when it is actively recording.

What happens to the data

All footage recorded by BWCs is stored in a secure electronic location with strict controls and restricted access to protect against unauthorised viewing, copying, alteration and disclosure. Data that is not required for further investigation or in accordance with statutory requirements will be deleted after 90 days from date of being filmed, however this may be altered to 30 or 60 days based on operational needs. 

For evidential files used in enforcement/prosecution proceedings, data retention periods are as follows: 

• files related to court proceedings are retained for minimum seven years
• files related to enforcement outside the courts (for example, by way of infringement or notices to comply) are retained for minimum three years.

Law enforcement requests for BWC footage will be dealt with pursuant to the provisions of the Crimes Act. Access will be approved where Council is satisfied that the use or disclosure is required or authorised by law.  

Accessing BWC footage

The data collected from the use of BWCs is subject to the Freedom of Information Act 1982.  Any written requests for access to data collected within 30 days of the data being taken will be held pending the outcome of the Freedom of Information application.  

For more information or to make request visit Request Freedom of Information.
 

Livestreaming of Council meetings

As part of our commitment to improving accessibility, transparency and opportunities for the community to participate in Council Meetings, we will livestream Ordinary and Special Council Meetings to allow Manningham residents to view Council Meetings in real time.

Livestreaming will occur in real time via Council's Facebook page and the livestream recordings will be uploaded and available via this website within 48 hours of each Council meeting. While Council will take all reasonable steps to only collect personal information necessary to perform its functions and activities, Council recognises some personal information may be collected as a result of recording and livestreaming Council meetings - For example, individuals visible behind Councillors while in attendance of Council meetings.

The livestreaming, recording and publishing of Ordinary and Special Council Meetings will be managed in compliance with all applicable legislation and Council policies.

Social media collection statement

We use various tools to manage our Social Network Services (SNS). This includes viewing public social media commentary in which Manningham Council’s accounts may not necessarily be tagged and listening to social trends and issues that relate to Manningham Council services and events.

We also use these tools to engage directly with you to provide information or a better level of customer service. In doing so, we may temporarily collect and store your personal information.

To protect your own privacy and the privacy of others we suggest that personal information (such as phone numbers and email addresses) are not shared publicly when engaging with us on social media.

Each social networking service will also handle your personal information for its own purposes. We encourage you to read the privacy policies and other statements of the SNSs you use.

Comments posted on our social media channels may be publicly available and these comments may also be used in Council’s publications (eg. Reports) that are publicly available. If you do not wish for your comments to be included in any reporting, please include a note in your comment or contact us to let us know.

Eventbrite (for events)

We use Eventbrite to manage most ticketing and registration events. As event organisers, we will collect personal information (such as first name, last name, mobile number, email address) in order to communicate with you.

Manningham Council staff may use personal information collected from Eventbrite to communicate to you about the Event you are attending. This may include a follow-up evaluation email to help us improve customer experience. We will not use your email to send you electronic communications and marketing communications unless you opt-in to receive them.

Eventbrite may collect personal information which can include financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. Eventbrite may also send you electronic communications and marketing communications where it is in accordance with your marketing preferences.

For further information about the types of Personal Information Eventbrite collects and to find out how to opt-out of Eventbrite marketing communication, please read the Eventbrite Privacy Policy.

Copyright

The entire content and components of this website are the property of Manningham Council. All written content and images are not to be copied or reproduced without our (Council’s) written permission, or unless used in accordance with copyright legislation.

When you access information on this website, you agree it is for personal use only.

Disclaimer

The content of this website is for information purposes only.

While every effort is made to keep information on this website up-to-date and accurate, we cannot absolutely guarantee its accuracy.

You should not rely on this website’s information in circumstances where loss, damage or injury is possible. In such circumstances, please contact Council or the relevant authority/organisation for this information or advice.

We reserve the right to make changes to the website and its information without notice.

We and our employees, agents, consultants and representatives are not liable for any loss, damage or injury resulting from any person relying on information obtained by or through this website.

This website includes links to other websites which are not controlled by Council. Therefore, we are not responsible for any information or service which may appear on any third party sites which you might access through this website.