Pay your rates

When will you receive your rates notice?

Your annual valuation and rates notice is issued in August each year. After that you'll receive an instalment notice prior to their due dates, except if you are signed up to Council approved direct debit.

Need another copy of your rates notice?

You can get a copy of your notice/statement for $16.50 per copy.

Request copies

You can access copies of your notices for no cost if you create an account and receive your notices by email. If you would like to switch to receiving your rates notice by email, find out how.

Need more time to pay your rates notice?

If you are experiencing financial difficulty or hardship you may be eligible to apply for rates payment assistance.

Learn more

Do you hold a concession card?

If you hold a valid concession card, you may be eligible to apply for a rebate.

Learn more

Request a refund

If you have made an overpayment on your rates notice and they are in credit. The credit will remain on your account and be automatically applied to your future instalments. However, we can also refund that credit back to you.

Request refund

Interest on rates

If you do not pay your rates by the due date, you may be charged interest. 

We can only waive the interest if we have made an error or under exceptional circumstances. Exceptional circumstances include: 

• Compassionate grounds – ratepayers may have interest waived where they have demonstrated compassionate grounds for a payment being late. Acceptable compassionate grounds would generally relate to a family illness or death. 
• Financial hardship – ratepayers may have interest or part interest waived where they have demonstrated that the payment of such interest would cause severe financial hardship.

Request interest waiver