This week we’re pleased to reopen our Civic Centre customer service counter to customers who need to visit us.

Some of our services are not yet available in person. If you need to talk to our building, planning, city compliance, health or aged services team please continue to contact us by phone, email or online.

We still encourage you to contact us via phone, online or by making an appointment wherever possible, but if you need to come in we’ll be here to help you.

New look customer service in the making

While our front doors were closed, we’ve been busy behind the scenes working on an exciting upgrade to our Civic Centre customer service area. Over the next month we’ll be creating a new contemporary and welcoming space to provide increased accessibility and disability spaces to help all of our residents visit and do business with us.

We’ll be making it easier for visiting customers by offering enquiries and payments in a single transaction.

The upgraded customer service counter will be easy to access for all our customers. New meeting rooms will provide a comfortable and private place to meet with our staff.

We look forward to welcoming you to the new space in early July 2020.

Image: Concept design for front counter upgrade